Mighty Student Living Tenant Handbook
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Welcome to Your New Home
Thank you for choosing a Mighty Student Living property. Our priority is to help make your tenancy as comfortable, safe and straightforward as possible.
Our Tenant Handbook contains useful information for every stage of your tenancy. Please keep it somewhere accessible and refer back to it whenever you need guidance.
What Is Included?
Select a section below for a quick overview, or open the full handbook for detailed guidance.
Beginning Your Tenancy
Guidance on collecting keys, completing your inventory, rent payments, utility bills, council tax, TV licensing and internet access.
Repairs and Maintenance
How to report repairs, prevent condensation, look after appliances, avoid blocked drains and deal with common household problems.
Safety and Security
Important information about property inspections, keys, fire safety, contents insurance and keeping your student home secure.
Emergency Information
What to do in the event of fire, flooding, a suspected gas leak, loss of electricity, personal injury or criminal behaviour.
End of Tenancy
Advice about serving notice, cleaning, returning keys, exit inspections, deposits, NoPosit and leaving your property in good condition.
Mighty Housing Tips
Practical guidance covering mental health, energy saving, recycling, neighbourhood responsibilities, cleaning and household rotas.
Report a Repair
All maintenance issues should be reported through Fixflo. Please include as much information as possible and add photographs where helpful.
Reporting problems promptly helps us assess the issue and arrange the appropriate response.
Report a RepairWhat to Do in an Emergency
Where there is an immediate risk to life or safety, call the emergency services first.
Emergency services: 999
Non-emergency medical advice: 111
Police non-emergency: 101
Gas Emergency Service: 0800 111 999
Mighty Student Living out of hours: 01524 544666
The out of hours service should only be used where there is a genuine emergency that could cause serious danger or damage.
Moving In
When you move in, make sure you complete your inventory within the required timescale and add clear photographs of the property.
Check your tenancy start date, rent payment dates and any bills included within your agreement.
Keep your tenancy agreement and inventory somewhere safe throughout your tenancy.
Moving Out
Remove all belongings and rubbish, clean the property thoroughly and return every key issued at the start of your tenancy.
Check bedrooms, cupboards, drawers, storage areas and communal spaces before leaving.
Any missing keys, cleaning or damage may result in charges or deductions where appropriate.
Looking After Your Mental Health
University life can be exciting, but moving away from home, meeting new people and managing coursework can sometimes feel overwhelming.
Asking for support is a sign of strength. Speak to someone you trust or contact your university wellbeing service if you are struggling.
Small habits such as maintaining a regular sleep routine, eating properly, staying connected and getting outdoors can make a meaningful difference.
Read the Full Tenant Handbook
The complete handbook contains more detailed information about your tenancy, maintenance responsibilities, emergencies, deposits, cleaning and student wellbeing.
Open Tenant HandbookNeed Help?
Please contact the Mighty Student Living team if you have any questions about your property or tenancy.
Telephone: 01524 544222
Email: [email protected]
Address: 53 Market Street, Lancaster, LA1 1JG
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