MSL Privacy policy

General Terms and Conditions

These are the "Terms and Conditions" which includes our Privacy Policy under which you may use the website which trades under the name “Mighty Student Living”. They are collectively referred to as “these” or “our” Terms and Conditions”. If you do not accept the Terms and Conditions stated here, do not use this website and service. By using this website, you are indicating your acceptance to be bound by the terms of these Terms and Conditions.

“Mighty Student Living” is a trading name of P&PC Chartered Surveyors Ltd and is hereinafter referred to as “Mighty Student Living” or “us” or “we”.

The terms "you" or “your” as used herein refer to all individuals and/or entities accessing this website for any reason.

In purchasing our services/agreeing to these terms, you authorise Mighty Student Living to advertise details including, without limitation, the address of the property, it’s asking price, photographs or plans of the property on the website, other websites advertising the sale or rent of properties and any other mediums as Mighty Student Living deems in it’s sole discretion reasonable in order to achieve a let agreed or sale of the property.

We advise that you should print and keep a copy of these terms (if possible). They are a legal agreement between us and can only be modified with our consent. We may change these terms at our discretion and will publicise the latest version on our website. The current version of these terms will always apply at the time you commit to use our services.

You must immediately notify us of any changes to your name, address or e-mail address previously supplied to us, by sending us e-mail an email to  [email protected] uk or contacting us at 83 Bowerham Road, Lancaster, LA1 4AQ, calling us at the above telephone number or writing to us at 83 Bowerham Road, Lancaster, LA1 4AQ.

The Information may contain inaccuracies or typographical errors.Mighty Student Living makes no representations about the accuracy, reliability, completeness, or timeliness of the website or the Information. The use of the website and the Information is at your own risk. Changes are periodically made to the website and may be made at any time.

You may download and print extracts from the Information and make copies of these for your own personal use only. You are not allowed to download or print the Information, or extracts from it, in a systematic or regular manner so as to create a database in electronic or paper form comprising all or part of the material appearing on the website.

The website is copyright protected. You must not attempt to decipher, de-compile, disassemble or reverse engineer any of the software comprising any part of the website.

You must not reproduce any part of the website, or the Information or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so in writing.

Use of information appearing on website: For the purposes of this agreement, "Information" means information including, without limitation, text, graphics, video or sound material, published on website, whether copyright of or a third party.

Disclaimer of liability: In no event shall Mighty Student Living, its suppliers or any third parties mentioned on the website be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits or damages resulting from lost data or business interruption), as a result of your doing, or not doing, anything as a result of viewing, reading the Information or any part of it or as a result of your inability to use the website or the Information, whether based on warranty, contract, tort, or any other legal theory.

You can access other sites via links from the Mighty Student Living website. These sites are not under our control and we are not responsible in any way for any of their contents.

We give no warranties of any kind concerning the Mighty Student Living website or the Information. In particular, we do not warrant that the Mighty Student Living website or any of its contents is virus free. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything, which has destructive properties.

Whilst we take all reasonable care to ensure accuracy of all property descriptions and all other Information contained in the website, these do not constitute an offer or contract. No responsibility is taken for any error, omission or mistake. The descriptions are not intended to be relied upon. Visitors to the website and those wishing to use our services are strongly advised to check the relevant details with

Mighty Student Living can be contacted at 83 Bowerham Road, Lancaster, LA1 4AQ. Tel: 01524 544222 Fax: 01924 950100. Email: [email protected]

Privacy Policy:

Mighty Student Living is committed to protecting the privacy of our site visitors. We do not share information about individuals with others, unless you ask us to do so or where we have indicated that we will forward your details to our partners.

We may, however, share aggregated statistics about our website, visitors, sales, traffic patterns and other related information, but these statistics will not include any personal information.

We collect the e-mail addresses of those communicating with us via e-mail, aggregate information on what pages are accessed or visited and other information volunteered.

The information we collect is used to improve the content of our website, used to notify you about updates to our website and used by us to contact you for marketing purposes unless you have specifically asked us not to. If you do not want to receive such contact from us in the future, please inform us.

You may receive periodic mailings with information on new services or upcoming events relating to the property market. If you do not wish to receive such mailings, please contact us.

You may prevent your information from being used for purposes other than those for which it was originally collected by contacting us.

Upon request we provide site visitors with access to information that we have collected and that we maintain about them. You can access the information we hold on you by contacting us.

Your Details: The only personal information we will have is that which you have voluntarily chosen to disclose e.g. by filling out an on-line enquiry form. Any personal information collected (e.g. name, email address) is used solely in connection with informing you about our own products/services.

We are the sole owner of information collected on this site. With regards to your personal information, we do not sell, rent, loan, or give access to, any other individual or organisation.

Website Risks: Because of the potential risks that are associated with the internet, we cannot completely guarantee the protection of your personal information, and therefore cannot be held liable for any harm resulting from a breach of security.

Fair Processing Policy:

This notice explains what information I/we collect, when we collect it and how we use this. During the course of our activities, We will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how we will handle your information. 

Who am I?

P & PC Surveyors Ltd, trading as Mighty Student Living, 83 Bowerham Road, Lancaster, LA1 4Aq (“I”/ “we” or “me”/ “us”) take the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted.

I/we am/are notified as a Data Controller with the Office of the Information Commissioner under registration number # [insert number] and I/we am/are the data controller of any personal data that you provide to us.

Our Data Protection Officer is Peter Charnley.

Any questions relating to this notice and our privacy practices should be sent to our address above or by email to: [email protected] 

How I/we collect information from you and what information I collect

I/we collect information about you:

  • From your application for accommodation
  • to undertake and perform our obligations and duties to you in accordance with the terms of our contract with you;
  • to enable us to supply you with the services and information which you have requested;
  • to help you to manage your tenancy;
  • to carry out due diligence on any prospective tenant, including whether there is any money judgements against them, or any history of bankruptcy or insolvency;
  • to analyse the information we collect so that we can administer, support and improve and develop our business and the services we offer;
  • to contact you in order to send you details of any changes to our or supplies which may affect you; and
  • for all other purposes consistent with the proper performance of our operations and business.
  • ask for a copy of the information about you held by us in our records;
  • require us to correct any inaccuracies in your information;
  • make a request to us to delete what personal data of yours we hold; and
  • object to receiving any marketing communications from us.

I/ we collect the following information about you:

  • Tenant name, e-mail address, telephone number Date of Birth, address (including any previous addresses), marital status, National Insurance Number, nationality, next of kin, name of university or college where you are studying (if applicable), the name of friends that you are staying with (if applicable);
  • Guarantor name, e-mail address, telephone number, Date of Birth, address (including any previous addresses), marital status, National Insurance Number, nationality, next of kin (if applicable);
  • Property address; term, rent, deposit, utility and service responsibilities;
  • The employment status of tenants and/or guarantors, address, contact details (including email, phone and fax numbers) of the employer/accountant, payroll numbers, length of employment, salary information (including any regular overtime or commission), and any other income received;
  • Bank account details of the tenant, including account number and sort code, copy bank statements and any hire purchase/loan agreements/credit cards or store cards that you have; and
  • Any welfare benefits that you may be eligible for, or are currently on.

Why I/we need this information about you and how it will be used

I/ we need your information and will use your information:

Sharing of Your Information

The information you provide to us will be treated by us as confidential and will be processed only by any of third party, acting on my behalf, within the UK/EEA. We may disclose your information to other third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:

  • If we enter into a joint venture with or merged with a business entity, your information may be disclosed to our new business partners or owners;
  • To carry out due diligence on you as a prospective tenant/ guarantor, including but not limited to the carrying out of affordability checks, due diligence checks and the obtaining of references from relevant parties, whose data you have provided;
  • If you request so, your information shall be disclosed in order to determine if there are any money judgements against you, as the prospective tenant/guarantor, or to determine if they have a history of bankruptcy or insolvency;
  • If you are unable to make payments under your tenancy, your information may be disclosed to any relevant party assisting in the recovery of this debt or the tracing of you as a tenant; and
  • In the creation, renewal or termination of the tenancy, your information will be disclosed to the relevant local authority, tenancy deposit scheme administrator, service/utility provider, freeholder, factor, facilities manager or any other relevant person or organisation in connection with this.
  • In arranging repairs we may pass your contact details to contractors who are required to arrange access
  • We use software provided by third parties to manage rent payments, log owner’s details and applicant and tenant details to assist with viewings and management and repairs of property.  

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Transfers outside the UK and Europe

Your information will only be stored within the UK and EEA. We may transfer your information outside the UK and/or EEA where you provide us with third party details who reside outside the UK and who must be contacted to progress matters relating to the nature of your business dealings with us.


When you give us information we take steps to make sure that your personal information is kept secure and safe. Please see our Privacy Policy.

How long we will keep your information

We review our data retention periods regularly and will only hold your personal data for as

long as is necessary for the relevant activity, or as required by law (we may be legally

required to hold some types of information), or as set out in any relevant contract we have with you.

Your Rights

You have the right at any time to:

If you would like to exercise any of your rights above please contact me/us at [email protected]

Should you wish to complain about the use of your information, we would ask that you contact us to resolve this matter in the first instance. You also have the right to complain to the Information Commissioner’s Office in relation to my/ our use of your information.  The Information Commissioner’s contact details are noted below:


Information Commissioner's Office

Wycliffe House, Water Lane

Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

Email: [email protected]


The Information Commissioner’s Office – Scotland

45 Melville Street, Edinburgh, EH3 7HL

Telephone: 0131 244 9001

Email: [email protected]


Information Commissioner's Office

2nd floor, Churchill House

Churchill way, Cardiff, CF10 2HH

Telephone: 029 2067 8400

Email: [email protected]

Northern Ireland:

Information Commissioner's Office

3rd Floor, 14 Cromac Place

Belfast, BT7 2JB

Telephone: 028 9027 8757

Email: [email protected]

The accuracy of your information is important to us - please help us keep our records updated by informing us of any changes to your email address and other contact details.

Payments (Credit/Debit card)

Credit and Debit Cards are accepted for the payment of products and services purchased through our website and additional add on products such as EPC’s

Ensure that you read and understand the terms and conditions fully before making an online payment

By using the company’s online payments facility you have accepted our terms of use

Mighty Student Living cannot accept liability if the payment is refused or declined by the debit or credit card supplier. The company has no control over acceptance of card payments and refusal of payment should be taken up with your card supplier.

The company provides a secure online payments facility (fully managed to level 1 approval in line with the payment card industry (PCI) requirements). When you click on the link to make a payment you will be directed to a fully hosted secure managed environment hosted by Stripe. Any information that you send will be fully (256-bit) encrypted.

Mighty Student Living does not hold any card details on any of it’s servers or within it’s infrastructure. Mighty Student Living does not have access to any of your card details.


Either Mighty Student Living or you may terminate your Account with one months notice. If we terminate your Account, you will be notified by email and an explanation for the termination will be provided.

Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

We reserve the right to cancel orders or payments at any time prior to processing payment or commencing Services provision.

If we terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.

In the event that you wish to terminate the Services after a suitable Tenant has been found for the Property, following referencing, you will remain liable for the fees incurred for obtaining references.

Without prejudice to the above this Agreement may be terminated immediately where any of the following circumstances arise:

  • a. either Party commits a serious breach or persistent breaches of this agreement including, but not limited to, the non-performance, neglect or default of any of his duties as outlined herein (including a failure on the part of the Landlord to make payment within agreed timescales) and after notice of this breach has been given to the defaulting Party it remains un-remedied and unrectified 30 days after such notice;
  • b. either Party becomes insolvent or enters into a CVA or IVA or ceases to trade.
  • c. Upon termination of this agreement outstanding payments in respect of Services provided by us shall become immediately due for payment.

Our refunds policy

If you cancel the services you have entered in to through


  • a. within the seven-day cooling-off period (the 7 day period immediately after purchasing the product through we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Service in full EXCEPT where we have already commenced providing the Services.
  • b. for any other reason we will examine the Service provided and will notify you of your refund (if any) via e-mail within a reasonable period of time. Mighty Student Living enters into legally binding contracts with third-party organisations to deliver Services, therefore no automatic refund rights exist. You undertake to ensure that the decision to order and use our Services has been fully considered and we reserve the right to issue a refund at our sole discretion. If we do issue a refund, we will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Service in full.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

The Goods and Services offered by us is intended for owning landlords. Therefore if we discover you are either a letting agent or an estate agent your account will be cancelled and you will not be entitled to a refund.

Your obligations:

You must ensure that all information provided in respect of the property complies with the Property Misdescription Act 1991 and is not misleading or inaccurate. It is the Landlord's responsibility to check the descriptions of the property in the form provided by Mighty Student Living and on other relevant marketing material and notify Mighty Student Living of any amendments required. The Landlord shall indemnify Mighty Student Living and any other associated parties against any claim made in respect of any misdescription that arises out of the Landlord's failure to adhere to this condition. Any alteration including removal of your listing can be done by emailing [email protected] who will make the changes that you requested within 48 hours.

You must ensure your property has an Energy Performance Certificate ("EPC”) before your property details are entered onto our Site, unless you provide us with evidence that this has been ordered or you have purchased this through Mighty Student Living. You agree that you understand your legal requirements in regards to Energy Performance Certificate. Should you wish Mighty Student Living to complete the EPC for you, please order through our website and we will arrange for this to be completed for you. If you already have an EPC you will need to provide us with a copy. If we have to remove your advert after 21 days of no EPC or no proof of ordering an EPC to be completed, no refund for marketing will be issued

Where the property has a gas supply, you must ensure you have a Gas Safety Certificate (“GSC”) before your property details are entered onto our Site. However, should you wish Mighty Student Living to complete the GSC for you, please order through our website and we will arrange for this to be completed for you. If you already have a GSC you will need to provide us with a copy.

Please note we do not carry out any EPC or GSC visits ourselves and merely act as an agent for the EPC or GSC sub-contractor. Any work carried out by the EPC or GSC sub-contractor will be concluded on the EPC/GSC sub-contractor’s Terms and Conditions and we do not accept any liability for sub-standard work or any losses in connection with this work.

You must ensure that any property that currently has tenants living in it have been provided with appropriate and reasonable notice as prescribed by law of the appointment unless other arrangements have been agreed with the occupying tenant. You agree to accompany all viewings where there is an existing Tenant, unless otherwise agreed by the existing tenant

Warranties (i.e customer has capacity/legal permission to enter into agreemen): You hereby warrant and covenant that:

  • You have the necessary authority power and capacity to enter into these terms and conditions and
  • You are either the beneficial owner of the property or have the authority from the beneficial owner to sell or let the property on these terms


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It is amazing to have a tenancy agreement with them! They are quick to reply and always try to cater to our needs. Luke has recently helped out concerning summer storage and it's just amazing to work with them!Thank you very much! Phyllida
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We want to make choosing your house as simple as possible and your stay in our houses as pleasant as possible.

Benefit from a modern, easy to use and informative website, backed up by a dedicated student letting team and the facility to sign your tenancy contract remotely using an electronic signature.

If you need any more information on our properties or services, you can give us a call and speak to one of our experienced agents or send us an email. Even better, come into our office and you’ll receive a warm welcome alongside exceptional customer service.

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