FAQs and Useful Tenant Information

Frequently Asked Questions for Students

How much is the deposit?

As a standard we require £400 deposit depending on the property plus at least one guarantor. For overseas students who do not have a UK guarantor, we do have other options available.

What is a guarantor?

A guarantor is somebody, usually a family member or guardian, who will sign to guarantee your rent in the event you can’t pay it. Most people use their parents as guarantors.

If you are an international student and do not have any family or other people who could be your guarantor, you can use Housing Hand service. The company acts as your guarantor for a fee, which is different for every student / house. Therefore, the best way to know the price of Housing Hand is to get a free quote. 

Without a guarantor you must pay a full year's rent in advance or discuss it with our property managers and they can help you to find a solution!

What’s included in our rent?

Our all-inclusive contracts cover utilities such as gas, electricity, water, broadband, contents insurance, and a TV Licence. Some smaller properties (mostly 1-2 bedroom houses) do not include bills, so it’s worth confirming with us.

What about caps on our gas and electricity?

For all-inclusive properties, a gas and electricity allowance is provided, which is detailed in your tenancy agreement. It's important to provide regular meter readings so we can monitor energy usage. If your usage exceeds the allowance, you'll need to cover the additional costs. We're here to help with tips to manage your usage efficiently.

Is it possible to have individual agreements?

Generally, we offer group tenancies. However, we do offer individual room lets for houses that remain available from May for the following academic year. Studios are always available for individual let.

How long is the agreement?

Between 48 and 52 week agreements dependent on the property.

When do we have to start paying rent?

The first payment is due no later than the contract commencement date. The remainder of the rental payment dates and amounts depend on the rental payment plan you choose.

What are the options for paying rent?

Termly - 3 instalments. This is to coincide with your student loan payments. We accept full payment of rent at the start of the year if someone does not have a UK based guarantor. 

When can we move in?

We can generally be flexible with tenancy start dates, however it depends when the previous tenants move out and how much cleaning and maintenance work needs to be done.

Can we have pets at the property?

Pets are typically not allowed in our properties. However, this decision is ultimately at the landlord's discretion. If you have a specific request regarding pets, contact the property manager to discuss your individual case.

Can two people share one room?

Generally, no - the rooms within the house are for single occupancy (even though the majority of the rooms have double beds!). However, you can rent most of the studios and flats as a couple.

What if I only want to rent one room and am not part of a group?

This is completely fine. Although many Landlords in Lancaster will only rent to groups of students, we have plenty of houses that we can rent room by room, not just to groups. Ideally you should view our listed Student Rooms on the website. Or check out our wide variety of studios.

What do we do about rent payments if we don't have our student finance before the tenancy starts?

This is not unusual. Let us know and we can usually take a small amount of rent when you move in and you can pay the balance for the term once you receive your funding.

What area should I rent for best access to Lancaster University buses?

All our properties are located in great areas with easy access to both Lancaster University and the University of Cumbria. Whether you choose to rent in the city centre, Bowerham or surrounding areas you are at most only a short bus journey from either of the universities. All our houses are located in very popular student areas.

How often do buses travel to the University from Lancaster?

Buses are extremely regular to and from the University, with separate services dedicated just to Lancaster University (number 100) and bus numbers 1, 1A, 4, 4X, 40, 41, and 42 also lead to Lancaster University. If you are looking to go to the University of Cumbria, it's only a 10-15 min walk from the city centre or, alternatively, take the 1, 1A, 100, 4, 40, 41, 42, and the N1 to get there. You can expect to only have to wait for a bus every 10-20 minutes.

When should I begin looking for accommodation for the following year?

We recommend beginning your property search around October/December for finding accommodation for the following September. This is a busy and traditional time in Lancaster, with many students searching for accommodation. Securing your home during this period gives you a wider choice of properties and a better chance of finding a place in your preferred area.

What is the process for me to rent a house or room?

Simply choose the property you’re interested in from our great selection of houses, studios, and rooms on the website, then email or give us a call on 01524 544222 — our friendly team will guide you through the process.

Alternatively, tell us what you’re looking for, and we’ll send you a few tailored options and arrange viewings for you.

We usually ask for a £400 deposit (fully refundable at the end of your tenancy) and a guarantor for each tenant. If you’d prefer not to pay a deposit, you can choose our convenient NoPosit option instead — a one-off £180 non-refundable fee.

A guarantor is normally a family member who signs the tenancy agreement as well to say they will pay the rent if you are not able to. If you don't have a guarantor, don't worry, not everyone can provide a guarantor and we can still help.

Can I live in the property over the summer?

Yes – this may be possible, but it depends on your landlord’s approval and whether any major maintenance works are planned over the summer. Please contact your property manager to discuss your options.

What do I do if rent is due whilst I am away on holiday?

Our preferred method of payment is via a direct debit and this will take the rent from the linked bank account automatically on the dates agreed in the tenancy agreement. Rents can also be paid through online banking so this usually does not present a problem. If you run into any problems please contact us and we can usually agree a solution with you.

Will my student finance cover my rent?

The maintenance loan is intended to help cover accommodation and general living costs, though everyone’s situation is different. Many students choose to work part time alongside their studies to enjoy a bit of extra income.

Can students claim housing benefit?

Most full-time students cannot claim housing benefit, although part-time students usually can. However, there are some exceptions where full-time students may be eligible, including those who:

• Are a single parent

• Have a partner who is also a student, and one or both are responsible for a child

• Are already receiving Income Support, income-based Jobseeker’s Allowance, or income-related Employment and Support Allowance (ESA)

• Live in supported accommodation and are eligible for Universal Credit

• Have a qualifying disability that entitles them to a disability premium

• Receive a Disabled Students’ Allowance (DSA) due to deafness

Will my student loan affect how much I receive from student housing benefit?

Yes, both your student loan and any additional earnings will be taken into account when your allowance is calculated.

Are students entitled to Tax Credits?

Tax Credits are very complicated and there are many variables depending on your situation. Therefore, we recommend you go to this site and determine your entitlements depending on your situation.

How much does it cost to live off-campus in student housing?

Living off-campus can be a lot cheaper than living in halls at your university. By choosing a house off-campus you can save potentially hundreds of pounds each per year.

Where can I find people to rent student housing with?

Some good places to find other people to form a group with are: SpareRoom.co.uk and AccommodationForStudents.com, where you can post your profile and look for housemates. There are also numerous groups that are set up by students for students on social media sites such as Facebook where you can advertise that you are looking for others to share with.

What sort of rent can I expect to pay?

We offer highly competitive rents starting from just £95 per person per week, inclusive of all utilities, broadband internet, and a TV licence — so there are no extra bills to worry about*. All our houses are maintained to a high standard and professionally managed by our friendly, experienced team.

Are there any additional fees after signing a tenancy?

The Tenants Fee Act 2019 came into effect 1 June, making it now illegal to charge any additional fees to tenants when they take on a new property, or renew a contract. This means that the only thing you pay as a tenant is rent and deposit. 

However there are 2 fees that could apply to you. 

Change of tenancy fee - £50 per tenancy change. (If you no longer want to live in the house & already signed the contract)

Out of hours locked out fee - £75 per call-out, payable to Castlegate Security Service. (If you lost your keys or locked yourself out before 9:00 am, after 17:30 pm (16:00 on Saturdays) or on Sundays).                                                                          

Your contents covered                                                                                      

We work in partnership with Gallaghers, a trusted provider, to offer cover for the contents inside your room. You don’t need to do anything to activate this cover, but it’s important that you check the protection provided to ensure it meets your needs.

Visit Check Your Cover to:

• Check your level of cover
• Review key exclusions and limitations
• Check your policy excess
• Learn how to make a claim
• Extend and personalise your cover to protect laptops, phones, and other valuables

Gallaghers understands how important your belongings are, and offers comprehensive protection to make sure you're covered. They specialise in flexible cover options to protect gadgets, watches, bikes, and musical instruments, all under one policy, giving you the peace of mind that the things that matter most to you are safeguarded.

To access your cover or to learn more, click here.

 What is the procedure to follow if I have a complaint?

If you have a complaint, please put it in writing with as much detail as possible and any evidence you have available. For more information, please see the tenants page.